Domestic ground orders are typically shipped within 2 business days via USPS - which usually delivers within 2-3 days for most destinations within the US. Priority Mail and Overnight are available for additional charges, but please notify us at firstname.lastname@example.org if you have any specific shipping requests or need your order at any specific time. We're more than happy to help accommodate rush orders, just let us know!
Unfortunately, once a package tracks with USPS as delivered, we cannot be responsible for replacing if stolen or missing. If you'd like to make sure the package requires your signature for delivery, please email us at the time of your order.
We do ship internationally and have three options -
USPS First-Class mail (flat rate $12 for Canada, $18 elsewhere), which can take up to 4 weeks for delivery depending on your location,
USPS Priority Air (flat rate $40), about 7-10 days, and
Fedex (flat rate $80), 4-7 days.
International orders may take additional time to ship, so again, let us know if you're in a rush and we'll do our best to accommodate that.
Also, please understand that, due to the nature of First-Class Mail and international mail in general, it's very difficult to track your international package. If you feel that it's taking longer than it should to receive your order, contact us at email@example.com to receive your Customs number, which can sometimes be used within your country's mail system to locate your package. Priority Air and Fedex parcels are able to be tracked, so please use these services if you'd like the extra security.
Unfortunately, we CANNOT be responsible for lost or missing international packages. All applicable duties, tariffs, and customs fees are the responsibility of the customer, and packages returned rejected because of tariffs will not be refunded for shipping.
All international orders (outside the U.S.) are FINAL SALE and therefore not eligible for return or exchange. For US customers, we offer a 30 days refund (excluding shipping costs) upon receipt of the package. The items must be returned in original condition and in the original, undamaged packing including the plastic bag or similar protective tube/box. We reserve the right to refuse any returns, that do not fulfill these criteria. Please note that you are responsible for the shipping back to us.
Please contact us at firstname.lastname@example.org before returning any items and remember to state your order number and relevant contact information in the e-mail.
Important: Returns and exchanges happens at your own risk and own expense (shipping costs is to be paid by you). If any items arrives back to us damaged we are only able to offer a 50% refund, excluding shipping costs and return costs if we have arranged the return shipment.